How it works
Clarity at every step, from first contact to follow-up.
No fine print: what happens, what it costs, how prescriptions work and what our policies are.
First contact
You book through the website or ask your questions on WhatsApp. We reply within 2 business hours.
Pre-visit form
A short form about your history, symptoms and medications, so the consultation starts with some context already in place.
Consultation
Online or in person, with no rush. Time to hear your story, review your tests and assess indications and contraindications.
Plan and prescription
If treatment is appropriate, you receive an individualized plan, the right prescription and clear guidance on how to obtain the product legally.
A gradual start
Low doses and step-by-step adjustments. You track your sleep, pain, mood and energy in the Wellbeing Diary.
Follow-ups and adjustments
An adjustment visit and ongoing follow-up, with room for questions between consultations.
Prescriptions and access
Legal, regulated and explained.
In Brazil, access to medical cannabis requires a medical prescription and follows the rules of Anvisa (Brazil's health regulatory agency). After the consultation, you'll know exactly which route to take.
Pharmacies
Anvisa-authorized cannabis products sold in Brazilian pharmacies with a prescription. The type of prescription depends on the product's THC concentration.
Import
Import for personal use, with a medical prescription and patient registration on the Brazilian federal government portal (gov.br). We walk you through each step.
Patient associations
Some associations supply products to members who have a prescription, and their legal standing varies. We talk through the pros, cons and safety with you.
The rules change fairly often. Up-to-date guidance for your situation is given during the consultation.
Step by step after the prescriptionRead the full prescription guideFees
Transparency before you book.
Consultations are private pay. We issue a receipt so you can request reimbursement from your health plan, according to your plan's terms.
≈ 60 minutes
First consultation
A full review of your history, tests and medications, an assessment of indications and contraindications and, when appropriate, an individualized treatment plan.
Includes a follow-up adjustment visit within 30 days
≈ 30 minutes
Follow-up consultation
Progress review, dose adjustments based on your symptom diary and prescription renewals when needed.
Payment methods
- Pix (Brazilian instant payment)
- Credit card
- Receipt for health-plan reimbursement
The prescribed product is paid for separately, and its cost varies with the type, concentration and access route. Your budget is also taken into account during the consultation.
Consultations are held in Portuguese. Prefer English? Message us to check availability.
Rescheduling
Free rescheduling up to 24 hours in advance.
Cancellation and refunds
Cancellations made at least 24 hours in advance are fully refunded. After that, please get in touch: each situation is reviewed with care.
Contact hours
Monday to Friday, 8 a.m. to 6 p.m. (Brasília time)
Average response time: within 2 business hours.
Talk to the teamTake the first step at your own pace.
A consultation to hear your story, answer your questions and honestly assess whether medical cannabis makes sense for you.
We reply within 2 business hours · or take a minute to breathe